Customer Service Representative

Company Name:
Con-way, Inc.
Job Summary:
Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues.
Description of Essential Job Functions:
Available to work a variety of shifts, including days, evenings, nights and weekends.
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
Attention to detail including recognizing and resolving documentation errors.
Process over, short and damaged freight and related documentation for customer resolution.
Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
Properly bill shipments pursuant to applicable tariffs and pricing agreements.
Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery.
Prompt, daily attendance at assigned work location.
Perform other duties as assigned.
Skills & Experience:
Excellent time management, organizational and multi-tasking skills.
Previous customer service experience.
Transportation experience is a plus.
Strong computer, typing and 10-key skills
Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
Excellent written and verbal communication skills.
Ability to work independently and/or in a team environment.
Company Overview:
Con-way Freight is the premier provider of reliable, regional, inter-regional and nationwide LTL service to customers large and small across our integrated, single North American network of LTL operating locations.
Recently, Fortune Magazine named Con-way the "Most Admired Company" in the transportation and logistics industry. At Con-way, you will work alongside a top caliber management team that not only understands the transportation industry but the importance of utilizing and developing top talent. If you are looking to build a solid and long-lasting career where you will be recognized and rewarded for your hard work, look to Con-way. Apply today and find out why thousands of people have made Con-way their employer of choice!
"We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status."
Job: Customer Service
Title: Customer Service Representative
Location: Wisconsin-Franklin
Requisition ID: CUS002478

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