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Theatre Assistant Manager

Company Name:
Marcus Theaters
It's an exciting time to join Marcus Theatres! We are seeking a Theatre Assistant Manager to join our team!
Marcus Theatres' facilities are leaders in their industry, offering the latest amenities and technology in stadium seating, digital sound, innovative food and beverage concepts and 72-feet-wide UltraScreens . The company serves movie and restaurant goers in major Midwest markets including Milwaukee and Madison, Wisconsin; the Twin Cities; greater Chicago; Omaha and Lincoln, Nebraska; Fargo, North Dakota; Iowa City, Iowa and Columbus, Ohio.
_Broad Description of Duties:_
The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets. This position reports to the General Manager/Manager.
_Essential Functions/Job Duties:_
Ability to work and problem solve independently
Consistently createa welcoming environment forguestsby greeting,anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service
Assist GM with hiring, training and associate development
Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations
Understand anddemonstrate desired behaviors forallstaff duties including driving sales, loyalty registration,cash management, inventory, and follow-up withguests
Ability to evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results
Maintain facilities that are clean, safe and in good repair
Follow required procedures in the event of a guest or associate incident
Identifyopportunities toincrease brand awareness anddrive traffic into thetheatrethrougha variety of marketing efforts, social media and community involvement
Proficient in cash handling skills
Proficient in Microsoft Word, Excel, POS System
Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting and bulb changes, upon completion of training
Proficient in payroll processing, time keeping records, back office and audit process
Enforce applicable federal, state, and local laws and regulations
Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
Process daily corporate office or supervisor requests via phone and email
Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager
_Educational Requirements:_
High school diploma or equivalent
College coursework in Business Management and Marketing preferred
Ability to obtain food handling licenses as required by local/state laws
_Qualifications:_
Minimum 18 years of age
Strong written and verbal communication skills
Supervisory experience in a high volume movie theatre, retail or hospitality environment
Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs
Location: Showtime Cinema
Job Code: 3280
# of Openings: 1

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